FAQ

Processing times vary depending on the type of product you order. Ready-to-ship items are typically processed within 1–3 business days, while custom or personalized orders may take 3–7 business days to complete. Custom party favors such as chip bags, gable boxes, juice labels, and themed sets, please place your order at least 2–3 weeks in advance of your event date. Be sure to include your event date in the notes section at checkout to ensure accurate processing and on-time delivery. Any party favors needed outside of this timeline may be subject to a rush fee and must be approved before ordering. Please reach out to us prior to placing your order if you need a faster turnaround.

Shipping times vary based on your location and the shipping method selected at checkout. Most orders within the U.S. arrive within 3–7 business days after processing. You’ll receive a tracking number once your order ships so you can follow it every step of the way.

Yes! Free local pickup is available in St. Louis, Missouri. You’ll receive pickup details and a confirmation email once your order is ready.

Yes, rush orders are accepted when our schedule allows. If you need your order by a specific date, please reach out before placing your order to confirm availability. A $50 rush fee applies to all rush requests to ensure your order is prioritized and completed on time. We’ll always do our best to accommodate your deadline and keep you updated every step of the way.

Due to most of our products are custom-made, we’re unable to accept exchanges for incorrect sizes or items. Please double-check your order details before submitting. If you notice an error right after ordering, contact us immediately, and we’ll do our best to catch it before production starts.

Yes. For custom artwork, personalized layouts, or file setup assistance, a design fee may apply. This covers the time it takes to prepare your artwork for printing, adjust colors, and ensure the design is production-ready. You’ll always receive a quote before any design work begins.

If you’re looking for something specific that isn’t currently listed, that’s perfectly fine. We love bringing new ideas to life. Simply reach out through the contact form or email us with details about what you’d like made. We’ll let you know if we can create it, provide a quote, and go over design options. Please note that all custom items include a design fee and follow standard processing times unless a rush order has been approved in advance.

All sales are final since most products are custom and/or made to order. We do not offer refunds or exchanges on items once production has started. If your order arrives damaged, misprinted, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll review your order and work quickly to make it right. Refunds or replacements are only issued when an error occurs on our end. Please note that shipping fees and design fees are non-refundable.